Privacy Policy

Effective Date: May 28, 2026

Website: PorchPirates.us

Business: Porch Pirates, LLC

Porch Pirates, LLC, doing business as Porch Pirates, Porch Pirates Mystery Boxes, Porch Pirates Mystery Box Shop, and related brands, respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase products, sign up for communications, contact customer support, interact with our social media or advertisements, visit our retail store, request local delivery, or otherwise communicate with us.

By using PorchPirates.us, placing an order, visiting our store, communicating with us, or interacting with our services, you agree to the practices described in this Privacy Policy.

This Privacy Policy applies to our website, online store, retail operations, customer support, marketing communications, advertising activities, and related services. It does not apply to third-party websites or services that we do not own or control.

1. Information We Collect

We collect information that you provide directly to us, information collected automatically through technology, and information we receive from third parties such as payment processors, shipping providers, advertising platforms, review platforms, and customer support tools.

A. Information You Provide to Us

We may collect the following types of information when you interact with us:

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  Name
  
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  Email address
  
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  Phone number
  
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  Billing address
  
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  Shipping address
  
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  Local delivery address
  
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  Order information
  
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  Payment-related information
  
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  Customer support messages
  
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  Product reviews, testimonials, comments, photos, or videos you submit
  
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  Social media messages or comments
  
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  Waiver, acknowledgment, or consent form responses
  
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  Business name, resale information, or wholesale inquiry information
  
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  Any other information you voluntarily provide
  

We may also collect information related to customer service issues, including refund requests, missing package claims, delivery questions, damaged item reports, chargeback or dispute communications, blacklist or fraud-prevention notes, and related internal records.

B. Payment Information

We do not directly store full credit card numbers or complete payment credentials. Payments may be processed by third-party payment processors, gateways, banks, merchant service providers, or point-of-sale systems.

Depending on how you purchase from us, payment-related information may be processed by platforms such as Shopify, Authorize.net, Chase Merchant Services, Square, PayPal, or other payment providers we use from time to time.

We may receive limited payment information such as:

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  Payment confirmation
  
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  Transaction ID
  
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  Last four digits of a payment card
  
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  Card brand
  
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  Billing ZIP code
  
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  Payment status
  
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  Fraud review results
  
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  Chargeback or dispute status
  
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  Refund status
  

Your payment information is handled by the applicable payment provider under its own privacy policy and security practices.

C. Information Collected Automatically

When you visit PorchPirates.us, we and our service providers may automatically collect information such as:

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  IP address
  
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  Device type
  
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  Browser type
  
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  Operating system
  
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  Referring website
  
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  Pages viewed
  
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  Products viewed
  
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  Search terms
  
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  Cart activity
  
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  Checkout activity
  
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  Date and time of visit
  
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  Approximate location based on IP address
  
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  Cookie identifiers
  
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  Advertising identifiers
  
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  Session activity
  
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  Website performance data
  

We may use cookies, pixels, tags, scripts, server-side tracking, analytics tools, and similar technologies to operate the website, measure performance, prevent fraud, personalize content, and improve advertising.

D. Information From Third Parties

We may receive information from third parties, including:

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  Payment processors
  
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  Shipping carriers
  
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  Local delivery providers
  
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  Fraud prevention tools
  
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  Advertising platforms
  
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  Email and SMS platforms
  
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  Social media platforms
  
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  Review platforms
  
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  Customer support tools
  
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  Analytics providers
  
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  Wholesale lead sources
  
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  Business customers or referral partners
  

For example, if you interact with one of our Facebook or Instagram ads, Meta may provide us with aggregated or event-level advertising data. If you leave a review on a third-party review platform, we may see information you submit publicly or that the platform makes available to us.

2. How We Use Personal Information

We use personal information for the following purposes:

A. Order Processing and Fulfillment

We use your information to:

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  Process purchases
  
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  Confirm orders
  
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  Prepare shipments
  
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  Provide pickup or local delivery
  
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  Send tracking information
  
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  Communicate about order status
  
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  Process refunds, returns, credits, or replacements
  
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  Verify customer identity when needed
  
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  Maintain order history
  
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  Handle customer support issues
  

B. Customer Support

We use your information to respond to messages, resolve complaints, investigate missing packages, review refund requests, handle chargebacks, answer product questions, document customer interactions, and improve our support process.

C. Fraud Prevention, Abuse Prevention, and Security

We may use personal information to:

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  Detect fraudulent orders
  
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  Prevent chargeback abuse
  
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  Identify suspicious activity
  
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  Enforce purchase limits
  
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  Maintain internal customer risk notes
  
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  Block abusive, fraudulent, or threatening customers
  
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  Protect our business, employees, customers, website, and payment systems
  
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  Cooperate with payment processors, banks, law enforcement, or legal authorities
  

This may include retaining records of customers who engage in fraud, threats, chargeback abuse, harassment, or other misuse of our services.

D. Marketing and Advertising

We may use your information to:

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  Send promotional emails
  
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  Send SMS messages, if you opt in
  
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  Show targeted ads
  
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  Retarget website visitors
  
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  Create custom audiences
  
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  Create lookalike audiences
  
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  Measure ad performance
  
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  Understand customer behavior
  
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  Improve products, offers, and website content
  

For example, we may use order activity, email addresses, phone numbers, website behavior, or advertising pixels to advertise Porch Pirates products to you or to similar audiences on platforms such as Meta, Google, TikTok, or other advertising networks.

You can unsubscribe from marketing emails using the unsubscribe link in the email. You can opt out of SMS marketing by replying STOP, where applicable.

E. Reviews, Testimonials, Photos, and User Content

If you submit a review, testimonial, photo, video, comment, message, or other content, we may use it for business purposes, including customer support, internal review, marketing, social media, advertising, website content, or reputation management.

We will not intentionally publish private personal information such as your full address, payment details, or private contact information in marketing materials.

F. Legal, Compliance, and Business Purposes

We may use information to:

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  Comply with applicable laws
  
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  Maintain tax and accounting records
  
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  Respond to subpoenas, legal requests, or government inquiries
  
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  Enforce our terms, policies, waivers, and agreements
  
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  Defend legal claims
  
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  Support audits, investigations, or insurance matters
  
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  Manage business records
  
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  Evaluate financing, merchant processing, underwriting, or business operations
  

3. Cookies, Tracking, and Online Advertising

PorchPirates.us may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, prevent fraud, and support advertising.

Types of tracking technologies we may use include:

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  Essential cookies
  
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  Analytics cookies
  
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  Advertising cookies
  
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  Retargeting pixels
  
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  Conversion tracking pixels
  
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  Server-side tracking
  
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  Session replay or behavior analytics tools
  
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  Cart and checkout tracking
  
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  Fraud prevention tools
  

Advertising platforms may use this data to show you ads on other websites, apps, or social media platforms. These platforms may also combine data from our website with data they already have about you.

You can manage cookies through your browser settings. Some browsers and devices also allow you to limit tracking, reset advertising IDs, or use privacy controls. Disabling cookies may affect website functionality, checkout, cart behavior, or user experience.

Where required by law, we will provide cookie consent options or privacy controls.

4. SMS and Email Communications

If you provide your email address or phone number, we may use it to send transactional communications such as order confirmations, shipping updates, delivery updates, customer service replies, refund notices, and policy updates.

If you opt in to marketing communications, we may send promotional messages, product announcements, restock alerts, event notices, discount offers, review requests, and other marketing content.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the unsubscribe link in the email. You may still receive transactional or service-related emails.

SMS Opt-Out

If you receive marketing SMS messages from us, you may opt out by replying STOP. Message and data rates may apply. Transactional messages may still be sent where permitted.

5. When We Share Personal Information

We do not sell customer names, addresses, payment details, or order histories to data brokers for cash.

However, privacy laws may define “sale,” “sharing,” or “targeted advertising” broadly. For example, using advertising pixels, custom audiences, retargeting tools, or analytics platforms may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws.

We may share personal information with:

A. Service Providers

We may share information with companies that help us operate our business, including:

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  Website hosting providers
  
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  Shopify or e-commerce platforms
  
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  Payment processors
  
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  Merchant service providers
  
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  Shipping carriers
  
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  Local delivery providers
  
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  Email platforms
  
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  SMS platforms
  
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  Customer support tools
  
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  CRM systems
  
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  Fraud prevention providers
  
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  Analytics providers
  
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  Advertising platforms
  
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  Review platforms
  
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  Accounting, legal, tax, insurance, and compliance providers
  

These providers may process information on our behalf or under their own terms, depending on the service.

B. Advertising and Analytics Partners

We may share website activity, identifiers, hashed customer lists, purchase events, or similar data with advertising and analytics partners to measure performance, improve marketing, and show relevant ads.

This may include platforms such as Meta, Google, TikTok, or similar networks.

C. Shipping and Delivery Partners

We may share names, addresses, phone numbers, order details, and delivery instructions with shipping carriers, local delivery services, logistics providers, or fulfillment partners.

D. Legal and Safety Disclosures

We may disclose personal information when we believe it is necessary to:

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  Comply with law
  
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  Respond to legal requests
  
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  Cooperate with law enforcement
  
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  Prevent fraud
  
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  Protect customers, employees, or the public
  
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  Enforce our policies
  
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  Defend against claims
  
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  Investigate threats, harassment, abuse, or misconduct
  

E. Business Transfers

If Porch Pirates is involved in a merger, acquisition, financing, restructuring, asset sale, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.

6. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws. These rights may include:

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  The right to know whether we process your personal information
  
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  The right to access personal information we have about you
  
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  The right to correct inaccurate personal information
  
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  The right to delete personal information
  
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  The right to obtain a portable copy of certain personal information
  
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  The right to opt out of targeted advertising
  
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  The right to opt out of the sale or sharing of personal information, where applicable
  
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  The right to opt out of certain profiling activities, where applicable
  
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  The right to appeal a denied privacy request, where required by law
  
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  The right not to be discriminated against for exercising privacy rights
  

To submit a privacy request, contact us at:

Email: support@porchpirates.us

Website: PorchPirates.us

Please include enough information for us to verify your identity and locate your records, such as your name, email address, phone number, order number, and state of residence.

We may need to verify your identity before fulfilling certain requests. We may deny requests where permitted by law, including when we need to retain information for legal compliance, fraud prevention, dispute resolution, chargeback defense, accounting, tax, security, or legitimate business purposes.

7. Kentucky Privacy Rights

If you are a Kentucky resident and the Kentucky Consumer Data Protection Act applies to our processing of your personal data, you may have the right to:

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  Confirm whether we are processing your personal data
  
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  Access your personal data
  
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  Correct inaccuracies in your personal data
  
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  Delete personal data provided by or obtained about you
  
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  Obtain a copy of personal data you previously provided to us
  
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  Opt out of targeted advertising
  
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  Opt out of the sale of personal data
  
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  Opt out of certain profiling decisions, where applicable
  

To exercise these rights, contact us at:

support@porchpirates.us

If we deny your request, you may appeal by replying to our decision email and writing “Privacy Request Appeal” in the subject line.

8. California, Colorado, Connecticut, Virginia, Utah, and Other State Privacy Rights

Some U.S. states provide additional privacy rights. If you are a resident of a state with an applicable consumer privacy law, you may have rights to access, delete, correct, port, or opt out of certain uses of your personal information.

We will honor applicable state privacy rights as required by law.

To opt out of targeted advertising or certain data sharing, you may contact us at:

support@porchpirates.us

You may also adjust cookie settings through your browser, device, or any privacy controls we make available on our website.

9. “Do Not Sell or Share” Notice

We do not sell your personal information for money.

However, some state privacy laws may treat certain advertising, retargeting, analytics, or cookie-based data sharing as a “sale,” “sharing,” or “targeted advertising.”

You may request to opt out of such uses by contacting us at:

support@porchpirates.us

Please include “Do Not Sell or Share Request” in the subject line.

Where supported, we may also honor browser-based opt-out signals as required by applicable law.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

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  Processing orders
  
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  Providing customer support
  
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  Maintaining business records
  
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  Complying with tax, accounting, and legal obligations
  
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  Preventing fraud and abuse
  
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  Resolving disputes
  
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  Enforcing agreements
  
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  Defending legal claims
  
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  Improving our business
  

Order, payment, tax, accounting, fraud-prevention, dispute, chargeback, and legal records may be retained longer than general marketing data.

When information is no longer needed, we may delete it, de-identify it, aggregate it, or securely retain it as required or permitted by law.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, payment system, storage system, or electronic transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your own account credentials, email account, device, and payment methods secure.

If we become aware of a data breach requiring notification, we will provide notice as required by applicable law.

12. Children’s Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

Some products, promotions, or communications may be intended only for adults or customers above a certain age. We may use age-screening or verification tools where appropriate or required.

13. User-Generated Content and Public Areas

If you post comments, reviews, photos, videos, social media tags, or other content publicly, that information may be visible to others.

Public content may be copied, shared, indexed by search engines, or used by others outside our control. Please do not post information you want to keep private.

We may moderate, remove, hide, or restrict content that we believe is abusive, false, misleading, spam, threatening, defamatory, unlawful, or otherwise harmful to our business, customers, employees, or community.

14. Social Media

If you interact with us on social media platforms such as Facebook, Instagram, TikTok, YouTube, or others, your information is also subject to the privacy policies of those platforms.

We may view, respond to, moderate, save, or use social media interactions for customer service, marketing, fraud prevention, reputation management, or business purposes.

Social media platforms may collect data about your interactions with our pages, ads, posts, videos, messages, or content.

15. Third-Party Links

PorchPirates.us may contain links to third-party websites, platforms, review pages, payment pages, financing providers, delivery services, social media pages, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. You should review their privacy policies before providing information to them.

16. Wholesale, Business, and B2B Contacts

If you contact us about wholesale purchases, truckloads, pallets, resale, partnerships, supplier relationships, financing, or business opportunities, we may collect and use business contact information such as:

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  Name
  
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  Business name
  
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  Email address
  
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  Phone number
  
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  Billing or shipping information
  
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  Resale or tax exemption information
  
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  Purchase history
  
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  Communications
  
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  Deal terms
  
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  Payment or wire information
  
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  Business preferences
  
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  CRM notes
  

We may use this information to evaluate opportunities, communicate with you, prepare quotes, process transactions, manage accounts, conduct follow-up, and maintain business records.

Some consumer privacy laws do not apply to personal information used in a commercial or employment context, but we will still handle business contact information responsibly.

17. Local Store and In-Person Purchases

If you visit one of our retail locations or events, we may collect information related to purchases, waivers, acknowledgments, loyalty programs, delivery, customer service, payment processing, refunds, fraud prevention, or safety.

Our store or event locations may use security cameras or other security measures to protect customers, employees, inventory, and property. Security footage may be retained and used for loss prevention, safety, legal, or investigative purposes.

18. Local Delivery

If you request local delivery, we may share your name, address, phone number, delivery instructions, and order details with delivery providers or internal personnel responsible for fulfilling the delivery.

Delivery providers may collect or process your information under their own policies.

19. Chargebacks, Disputes, Refunds, and Fraud Records

We may retain records related to chargebacks, disputes, refund requests, abusive behavior, fraud claims, delivery confirmations, tracking information, customer communications, and internal decisions.

This information may be used to:

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  Respond to banks or payment processors
  
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  Defend against chargebacks
  
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  Prevent repeat abuse
  
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  Enforce our policies
  
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  Decide whether to restrict future purchases
  
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  Protect our business and customers
  
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  Comply with legal obligations
  

We may decline future transactions from customers who engage in fraud, threats, harassment, repeated chargebacks, payment abuse, or other misconduct.

20. International Visitors

Porch Pirates is based in the United States. If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate.

By using our website, you understand that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on PorchPirates.us with a new effective date.

If we make material changes, we may provide additional notice where required by law.

Your continued use of our website or services after an updated Privacy Policy is posted means you accept the updated policy.

22. Contact Us

For privacy questions, requests, or concerns, contact us at:

Porch Pirates, LLC

Website: PorchPirates.us

Email: support@porchpirates.us

Please include “Privacy Request” in the subject line so we can route your request properly.