Cancellation policy

How to cancel a regular order, a subscription, or a pre-order, and when you get your money back.

Last Updated: September 28, 2026

This policy covers how to cancel an order, a subscription, or a pre-order with Porch Pirates.

1. Regular Orders

If you change your mind about a regular, one-time order, contact us at support@porchpirates.us with your order number as soon as possible.

If your box has not been packed yet, we can cancel it and refund you in full to your original payment method. Once a box has been packed for shipping, we can no longer cancel that order; our refund policy covers boxes that arrive damaged or defective.

2. Subscriptions

You can cancel a subscription at any time, yourself, from your account. Sign in, open Account, then Subscriptions, and choose cancel.

Cancel before your next billing date to avoid the next charge. If you cancel after a charge has already gone through for the current period, that box still ships and is not refunded for canceling; your subscription simply will not renew again after that.

If you need help canceling and cannot access your account, email us at support@porchpirates.us with your order number and we will cancel it for you.

3. Pre-Orders

A pre-order is paid in full at checkout. You can cancel a pre-order for a full refund to your original payment method any time before it ships.

Once a pre-order has shipped, it can no longer be canceled; our refund policy covers boxes that arrive damaged or defective.

To cancel a pre-order, email us at support@porchpirates.us with your order number.

4. Questions

If you are not sure which of these applies to your order, contact us at support@porchpirates.us with your order number and we will sort it out.