In-store & pickup purchases

Last Updated: October 18, 2026

This policy covers everything you buy in person or pick up yourself, mystery boxes and any other item. It does not cover orders we ship to you; those follow our return & refund policy. Wholesale, pallet and truckload orders follow their own quote or invoice.

1. All Sales Final

Everything bought in person is final sale, mystery boxes and any other item. That means anywhere we sell face to face: our Lexington store, our Nicholasville warehouse, and our pop-ups and events. We do not accept returns or exchanges on anything bought in person.

The same goes for online orders you choose to pick up. Once you pick up your order, the sale is final.

2. Why

Our return policy is there for boxes that travel. A shipped box passes through a carrier's hands before it reaches you, so we back it.

When you buy at the counter or pick up your order, the box goes straight from our hands to yours, and you see it before you leave. Every box is random by design, and an opened box can't be sold again as a mystery box. If in-person boxes could come back, every box would become a free re-roll, and that would push prices up for everyone.

If you want return coverage, choose shipping at checkout.

3. Check Your Purchase Before You Leave

Look your purchase over at the counter. If a box is crushed, already opened, or the seal is broken, or another item is damaged, tell us before you leave and we will swap it for another of the same kind if we have one.

Once you leave with your purchase, the sale is final.

4. Picking Up an Online Order

Wait for your pickup-ready confirmation before coming in, and bring your order number and a photo ID. Picking up your order, or having someone pick it up for you, means you accept it as it is.

Changed your mind before pickup? See our cancellation policy.

5. Questions

Contact us at support@porchpirates.us.