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When your box ships, we email a shipping confirmation with a tracking link. You do not need an account: use Find my order below with your order number, email or phone, and ZIP code. If you do have an account, you can also see every order and its status under Account, then Orders.

Carriers can take a day or two to scan a new label. If tracking still hasn't moved after a few business days, email support@porchpirates.us or call (859) 286-7029 with your order number and we'll look into it.

Orders of $75 or more ship free. Otherwise you can choose economy shipping ($9.95, 8 to 10 business days), priority processing ($19.95, 4 to 6 business days), express processing ($29.95, 2 to 3 business days). The exact options and prices for your address are shown at checkout.

Every box is hand-packed and shipped from our warehouse in Lexington, Kentucky. We currently ship within the United States.

Classic boxes measure 18 × 16 × 12 in. Make sure someone can bring it inside, so the real porch pirates don't get it first.

Because every box is a random assortment, returns are limited to boxes that arrive damaged or defective. If that happens, we'll make it right. Email support@porchpirates.us within 30 days of delivery with photos of the damaged box exterior, the serial number inside the box, and the items inside. Once approved, you choose a full refund to your original payment method or a replacement mystery box at no charge. If we need the box back, we ask you to cover return shipping so we can keep boxes affordable. We may deny a return if the photos or serial number are missing, or when an account files repeated returns in a short period.

No. Contents are random and every box is a surprise, so we can only help with boxes that arrive damaged or defective.

Yes. Choose local pickup at checkout when it's available, then wait for your pickup-ready confirmation before heading over. Bring your order number and a photo ID.

Subscription boxes renew automatically at the price and schedule shown on the product page, using the card you saved at checkout. Your first box is paid at checkout.

Sign in and open Account, then Subscriptions, to cancel online at any time. Cancellation takes effect at the end of your current billing period, and you won't be charged again.

Anything from electronics and home goods to fashion, beauty, toys and seasonal items. Boxes hold a surprise assortment of new, open-box, shelf-pull, overstock, customer-return, liquidation, closeout and excess-inventory merchandise sourced from major U.S. retailers. Items may be missing original packaging or show light signs of handling. Porch Pirates is not affiliated with or endorsed by Amazon, Walmart, Target or any brand whose products may appear in a box.

Contents are random. Chase items are not guaranteed, and no single box or order is promised a chase item. Published odds for each box are listed on its product page and on our Odds & disclosures page.