Shipping policy

Last Updated: September 28, 2026

1. How We Ship

Every box is hand-packed and shipped from our warehouse in Lexington, Kentucky. We currently ship within the United States.

Each box gets its own tracking number, even when you order more than one. If you buy three boxes, expect three tracking numbers and three separate deliveries, and they may not all arrive on the same day.

2. Processing Times

Once your order is placed, we pack and ship it based on our manufacturing schedule. Processing time is separate from carrier transit time, so please allow for both.

We do not promise a specific ship date on social media or in general marketing. Any date shown at checkout or in your order confirmation is our best estimate based on our manufacturing schedule at the time of your order, not a guarantee. If that estimate changes, we will update you.

3. Shipping Options

At checkout, you will see the shipping options and prices available for your address. Faster processing options move your box up in our manufacturing schedule; they do not change how fast the carrier delivers it once it ships. Orders over the free shipping threshold shown at checkout ship free.

4. Carriers

We ship with UPS. Once your box ships, you will get a tracking link by email.

5. Local Pickup in Lexington

You can choose local pickup at checkout when it is available for your order. Wait for your pickup-ready confirmation before coming to the store, and bring your order number and a photo ID.

6. Address Errors

Please double-check your shipping address before you check out. If you gave us the wrong address, contact us as soon as possible. If your box has not shipped yet, we can usually fix it. If it has already shipped, we may not be able to change the address, and extra charges from the carrier for an address correction or reship may be passed on to you.

We are not responsible for a package that is delayed, misdelivered, or lost because of an incorrect address you gave us.

7. Lost or Stolen Packages

We are called Porch Pirates, so we know a thing or two about a package going missing. If tracking shows your box was delivered but you cannot find it, check with neighbors and around your property first, then contact us at support@porchpirates.us with your order number.

We will work with you and the carrier on a lost or stolen package, but we cannot guarantee a replacement or refund for a package that tracking shows as delivered to the correct address. Consider a delivery location that is out of sight from the street, or local pickup, if this is a concern for your address.

8. Damaged or Defective Items

If a box arrives damaged or with a defective item inside, that is covered by our refund policy, not this shipping policy. See our refund policy for what to send us and how the process works.

9. Questions

For a shipping question about your order, contact us at support@porchpirates.us with your order number.